How to book cleaning

How do I book cleaning?
Jobs can be booked at or in the Vaskehjelp app. After you have entered your address and your desired date and time for the cleaning, you will be shown available cleaners in your area. Here you choose your preferred cleaner based on satisfaction percentage, recommendations from previous customers and number of jobs completed. When the cleaner has confirmed the booking, you will be notified and you can then communicate in the chat.

How do I order a move-out cleaning?
Read more about our move-out cleaning here. Before we send you a quote for a move-out cleaning, we find out if there are available cleaners with capacity at your address. As soon as you as a customer accept the offer, we start the process of booking a cleaner for yourmove-out cleaning. If we find an available cleaner, you will receive a confirmation when the assignment is booked.

What does it mean that the job is unconfirmed?
Once you have submitted a request to the cleaner, the job will remain unconfirmed until the cleaner responds. If the order is not answered within 24 hours, it is automatically canceled. You will be notified in the app when the job changes status.

Can I book recurring cleaning?
Yes, you can. In the booking process, you have the option to select the desired frequency of the cleaning. Here you can choose between one-time cleaning, every week, every other week, and more. Vaskehjelp finds the days that best suit your preferences for your chosen cleaner, so note the dates in your booking. You will receive an SMS reminder of each job the day before to prepare any equipment.

For how long does a recurring cleaning run?
When you book a recurring cleaning, all current dates for the next 12 weeks will appear in your active jobs list. Vaskehjelp automatically adds recurring jobs for the next 12 weeks, so you always have an overview of your upcoming cleanings. The recurring cleaning repeats until you or the cleaner cancels the agreement.

How do I find the cleaner I have used in the past?
You can find a cleaner’s profile by searching for their name. You will then get a calendar overview of which dates the cleaner is available to be booked on.

How do I change my booking?
You can change an appointment at any time before the cleaner registers it as completed.

To send a change request, go to active jobs and press “Change”, followed by “Change date or time”. There you can set the new desired duration and/or new time. The cleaner will be notified of your request and must confirm it for the change to take effect. If the cleaner sends a change request, you the customer must confirm the change. Watch a video on how to send change request here

How do I cancel a booking?
To cancel a booking, go to the current job and click “Change” and “Cancel”. If you want to cancel a recurring cleaning, go to “More”, “Settings” and “Assignments”.

I have a business that wants to perform cleaning, can I use the app?
Yes, you can. Although we don’t support large enterprise businesses, smaller businesses can use the platform. Simply download the app and register a cleaner profile to get started. When the assignment is completed, you will receive a VAT-specified receipt by email.

Can I order cleaning for others?
Yes, you can. We have two solutions for this: You can order cleaning for someone else through your account. You must then communicate with the cleaner and pay for the job. This is because it is currently only possible to have one mobile number and one payment card registered in a profile.

The other option is to buy a gift card, allowing the recipient to book themselves and communicate with the cleaner. You can buy gift cards here.

Are there any tasks the cleaner cannot perform?
The cleaner cannot perform exterior cleaning of windows for safety reasons. Beyond this, it depends on which cleaning tasks the customer and cleaner have agreed on. The cleaner works alone and may have difficulty moving large furniture for cleaning.

Clarifying expectations

How does the cleaner know what I want cleaned?
Communication is important! Explain to your cleaner what cleaning you want performed by using the chat. If there are specific rooms or areas that should not be cleaned, this can also be clarified with the cleaner in the chat. We have created an overview of what is normally included in a standard cleaning. Unless you agree on something specific, you can expect what is in this overview.

What can I expect from the assignment?
This depends on how many hours you have booked and what you and the cleaner have agreed on. It is important that the customer and the cleaner communicate well so that both parties have a clear expectation of what needs to be done. It is often the case that cleaners work more efficiently when they have been to the same customer several times and know what is needed.


Do the cleaners in Vaskehjelp pay taxes?
All cleaners in Vaskehjelp work as self-employed and are monitored in the same way as other businesses for tax payments. Vaskehjelp pays VAT on behalf of the cleaners and the profiles in the app are checked daily against the Norwegian Labor Inspection Authority to ensure that customers receive white cleaning services.

Who can work as a cleaner in Vaskehjelp?
Experience and communication are emphasized in cleaners. There are no restrictions on who can register as long as they are approved by public bodies, such as the Norwegian Labor Inspection Authority and Altinn. All cleaners must have an organization number that is linked to their sole proprietorship, as well as a valid HSE card from the Norwegian Labour Inspection Authority.

How much do cleaners earn?
As self-employed in Vaskehjelp, the cleaners determine their own hourly rate. However, they cannot be lower than the current collective wage agreement for the cleaning industry.

How do I find the cleaner’s contact information?
Once an order has been submitted, you and the cleaner will be able to communicate with each other via chat. You can also find the cleaner’s phone number in the information about a specific job.


Why do cleaners have different prices?
Everyone who registers as a cleaner with Vaskehjelp is self-employed and therefore determines their own hourly rate. Cleaners cannot settle for less than the current collective wage for the cleaning industry

The price the customer pays includes the cleaner’s fee, insurance for the customer and cleaner, VAT, as well as operating costs and maintenance of the app.

Why is my card being charged before the assignment is completed?
The amount is reserved 36 hours before the assignment starts. This is to ensure that there are sufficient funds in the account and that the cleaners are paid for the work they perform. The amount is only deducted when the cleaner has completed the assignment.

Can I pay with Vipps or other solutions?
No. In order for VAT to be paid and for insurance to cover the assignment, all transactions must take place through the app. When purchasing gift cards, you can pay through Apple Pay, Vipps, invoice or credit card.

Are VAT and taxes paid?
All cleaners are self-employed and are therefore responsible for paying tax on what they earn. They are followed up by the tax authorities in the same way as other self-employed persons. Vaskehjelp AS pays VAT on behalf of all registered cleaners in the service.

Do I get a receipt?
When the cleaner registers the job as completed, you will automatically receive a receipt on your registered email.

Practicalities of the assignment

How long does a cleaner spend on a job?
You decide how many hours you want your cleaner to work. If this is the cleaner’s first visit, it may be worth starting with a little more time than you would spend yourself, so that they can become familiar with the area to be cleaned.

Do I need to be at home?
This is up to you, but it is recommended that you are at home the first time the cleaner comes to you to show them your home, what you want cleaned and where you store the cleaning equipment. You can arrange this with the cleaner in the chat.

Where do I let the cleaner know about the key etc.
You communicate together in the chat about practical arrangements, such as how the cleaner locks in and out.

Can I bring my own cleaning equipment?

Yes, the customer provides the necessary equipment for the assignment. We recommend:

How tidy does your home need to be?

We recommend that you tidy up before the cleaner arrives, so that the cleaning work is as efficient as possible. If you want the cleaner to clean, you must ask the cleaner in the chat before the assignment.

If you have animals in the house, they must be put in a cage, closed room, etc. The cleaner must be notified if there are animals in the house and where they are located.

How do I recommend my cleaner to others?
When the assignment is completed, you will have the opportunity to give feedback on the assignment with a thumbs up or thumbs down. Your rating will not be visible to other customers, but will be included in the cleaner’s overall satisfaction score. You can also leave a comment about the work that has been done. With a thumbs up, your comment will be visible in the cleaner’s profile, and with a thumbs down, the comment will be sent directly to the cleaner and support at Vaskehjelp AS.

You can send a link to the cleaner’s profile to a friend by clicking the “share” symbol in the top right corner of the cleaner’s profile.

Technical issues

I do not receive any messages regarding messages from the cleaner. How do I get these?
You get that if you allow the app to send you push notifications. Check your push permissions in the app by tapping “more”, “settings” and “push”.

I can’t find the cleaner I want to book
It is important that the cleaner is available on the date and time you have chosen. The cleaner must also be available at your address. If you are outside the cleaner’s radius, they may need to move the marker or increase their radius.

I get an error message in the app
Contact our support department on 913 70 090 or [email protected] and we’ll help you. Please attach a screenshot and description of the problem if possible.

I do not receive a code by SMS
Please ensure that you only enter the number when entering your phone number, and do not include spaces between or after the mobile number. Make sure you use the correct country code.

If everything looks correct, please contact our support if you do not receive the SMS within a few minutes.

Problems with the assignment

The cleaner does not show up
If the cleaner is late, please try to contact them by phone or chat. You can find the cleaner’s contact information in the job details.

If you can’t get in touch with the cleaner, please contact us on 913 70 090 or to [email protected].

I’m not happy with the cleaning
We’re sorry you weren’t satisfied with the cleaning. Vaskehjelp is a platform service where self-employed cleaners can register to take on assignments for customers who want to order “white” cleaning services. The cleaners are not employed by us, they use our service to provide theirs. Since the cleaners are self-employed, Vaskehjelp is not directly responsible for the performance of the assignment, but we still want to help both customers and cleaners to create a pleasant and good experience.

In cases where customers feel that the cleaner has not performed the job in line with their wishes, our experience shows that direct communication between the customer and their cleaner is effective. Via the chat, it will be possible to have a constructive dialog and make an agreement that the cleaner can return to rectify any deficiencies the customer may point out.

If it is still not resolved after dialog with the cleaner, you can fill out our complaint formand we will follow up the matter further.

Privacy, terms and conditions, and insurance

Privacy policy
Personal data will be processed in accordance with Personopplysningsloven. By accepting the terms and conditions in the app, you consent to the use of your personal data as set out in chapter 5 of Personopplysningsloven. II. Read the full privacy policy here

Terms and conditions
Please read the general terms and conditions below before registering or ordering services through Vaskehjelp.

Terms and conditions

All assignments carried out via Vaskehjelp are insured via IF.