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Hva trenger du?
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Etabler profil
1.0Hva trenger du?
1.1Bestill org. nr
1.2Motta org. nr
2.0Søke om HMS-kort
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3.0Etabler profil

How to use the app to get cleaning jobs

Are you a student, or just looking for extra income and flexibility? Either way you can register as a cleaner in the app and get access to; your own calendar where you choose the days you are available to work, a chat where you easily can communicate with your customers, an overview of your jobs and much more. 

Meeting the customers

The first meeting with the customer is important. A good first impression increases your chances of being chosen again. Meet to the appointment on time, be polite and do your best. Ask the customer before hand what he or she would like to be done.

What makes a good profile?

The first meeting the customers have with you is in your profile. We therefore recommend that you spend some time making your profile as good as possible.

  • A clear profile picture creates trust. Smile and show that you wish to do a good job. 🙂
  • Who are you? Do you have any experience with cleaning from before? A good and thorough description makes your potential customers confident that they can choose you to clean their home.

Frequently asked questions

What does it mean being a cleaner in Vaskehjelp?
Everyone who work as a cleaner through the app Vaskehjelp is self-employed and are in charge of their own workday. Cleaners decide their hourly rate, where they want to work, and when they want to work.

How do I start working as a cleaner in the app?
To offer cleaning services in Vaskehjelp you will need an organization number and an HSE-card issued by the Norwegian Labor inspection Authority. Please see the instruction video under «Become a cleaner» if you need help attaining an organization number and HSE-card.

Which costs are connected with being a cleaner in Vaskehjelp?
There are no costs related to having a profile in Vaskehjelp, but the HSE-card you need to work through the app cost Kr. 104,- plus VAT. Vaskehjelp will never get in touch with you to sell products or services.

My HSE-card was not approved. What do I do now?
If your HSE-card receive the status «not approved» it is usually one of the following reasons. The first is that you have failed to submit an order of the card before the given time period (usually 14 days) via www.hmskort.no.

The second reason is that there are criteria on either the photo or identification that hasn’t been met. It could be because of low quality, or one of the documents was not submitted. Should you get the HSE-card status «not approved», you must get in touch with www.hmskort.no to see what you need to do in order to get the card approved.

How do I receive assignments?
When a customer books an assignment they must enter their address, how many hours they want cleaning for, and wanted time and date. They must also choose either a one – time cleaning or a recurring assignment. The customer will then get a search result of the cleaners that are available in the area at the time they have chosen. The search result will be sorted based on price, feedback from customers and cancellation rate etc. It is the customer who choose which cleaner they want to send the assignment to.

Can customers search for my profile?
Yes, customers can find your profile directly by searching for your name. This will give them access to your calendar which illustrates your availability.

What happens when a customer has booked me?
When a customer sends you an assignment you will receive a notification in the app. You will then have to accept or reject the assignment. Remember the quicker you reply, the lower your average response time will be.

What does it mean when an assignment is unconfirmed?
When a customer sends a request, the assignment will be unconfirmed until you reply to the request. If the assignment is left unconfirmed for 24 hours, it will automatically be cancelled.

What is a recurring assignment?
Customers can choose to book a one-time cleaning or a recurring cleaning. They can choose to book regular cleaning every week, every second week, every third week and every fourth week. Customers choose their preferred weekday and start time, and the app will find the days and times in your calendar that suits best with the customer’s wishes. It is therefore important to note the dates of a recurring assignment.

When you have an active recurring assignment, new dates will be added automatically so that you will always have an overview of the next 12 weeks.

Why is it important to have a good profile?
Your profile in the app is the first thing customers see of you, it is therefore important to spend time creating and maintaining a good profile.

Upload a profile picture of yourself. Customers want to see who they let into their home. Remember to smile, have good lighting and a neutral background. Customers want to see your face, but no selfie.

Write about yourself. Your experience, who you are and why customers should choose you.

Work actively to do the job as good as possible. If you give a good first impression, you’ll receive great feedback on your profile and the customers will talk highly of you and your work to their network, which could lead to more assignments.

How do I get recommendations on my profile?
Once you have registered the job as complete, your customer will have the opportunity to give you feedback and leave a comment that is visible on your profile.

Statistics
Customers can see how many jobs you have done and feedback from previous customers on your profile. The statistics show how long you on average take to respond to customers and a percentage of how many jobs you have cancelled.

How does cancellations and rejections affect my profile?
In order to establish a stable and satisfied customer base, it is important to keep the number of cancellations and rejections as low as possible. By having an updated calendar and work area, it should not be necessary to reject assignments. Should you still need to cancel or reject, it will change your placement in the search result for when a customer books a new assignment. If you exceed a number of cancellations/rejections that Vaskehjelp considers unacceptable, you will be contacted by us to discuss further cooperation in the app.

How big should my work area be?
This is up to you, and will vary based on whether you walk, take the bus, use public transport or drive your own car. If you notice you are receiving requests from areas too far away, you should reduce your work area.

How often should I update my calendar?
We recommend that you set a fixed availability for the nearest future, so you can receive recurring assignments from customers. Next, it is smart to look through your calendar every week to see if there are days/times you are unable to work, and consequently remove your availability on these times.

Do I have to communicate with the customers, or will Vaskehjelp do this?
Every customer that sends you a job request is your customer. It is therefore important that you attend to them, and communicate well before, during and after you have completed the assignment.

Why is it important to communicate with the customer?
Customers appreciate cleaners who are punctual, trustworthy and easy to communicate with. We encourage starting a dialogue with customers as soon as you receive a job request in order to build a strong partnership with them.

How do I get in touch with the customer?
You can contact customers through the chat. Every assignment has a chat where you can talk about everything related to the assignment.

How do I receive information about the key etc.?
You and the customer can communicate in the chat. In the chat, the customer can inform you about practical things related to the assignment, such as where you can find the key etc.

What level of cleaning is expected of me?
Please ask the customer what he or she wants to be cleaned before you start the assignment. Communication is important in order for both parties to know what is expected in terms of cleanliness and the equipment the customer needs to supply.

Do I have to provide the cleaning equipment?
The customer is responsible for supplying necessary cleaning equipment. Should you miss anything, get in touch with the customer through the chat.

Washdown when moving
If a customer books you for washdown of a home when they are moving, they will expect more than a standard cleaning. In this instance it is especially important to clarify the customer’s expectation of the assignment, and what equipment the customer needs to supply. If you do not wish to receive requests about washdowns, you can specify this in your profile.

What do I do when I have completed the assignment?
When you are finished with an assignment, you press «register as complete» in the app. The assignment will then move from «Confirmed» to «Archive» and you will also find the completed job on your economy page.

What if the assignment takes longer than planed?
Talk to your customer early about wanting to change the length of an assignment. If the customer agrees, they will have to cancel the existing assignment and create a new one with the criteria you agree on. It is possible to change both the length of, and date of an assignment 36 hours before start. If you already know before 36 hours before start that you need longer time, you can send a change request to the customer.

Can I change an assignment?
By sending a change request, you can change an assignment before 36 hours before start. You send a change request by pressing «edit» on the desired job and can choose to change the date & time or the length of the assignment. Customers must accept the new requirements for them to be valid. Customers can also send change request, which the cleaner must accept to be valid.

What if the customer cancels the assignment?
If the customer cancels the assignment you will get a push notification in the app and you will not complete the assignment.

What if I’m sick and have to stay home?
Always notify your customer if you are unable to arrive. It is your responsibility to cancel the assignment and suggest a new date and time.

What if the customer is unhappy with the result?
If the customer is unhappy with the result, we recommend that the customer contact you so you’ll have the chance to fix the situation. The customer can complain within 24 hours after the assignment is completed. They will have to document with photos of what they are unhappy with and send it to you, with a copy to us at support@vaskehjelp.no. Vaskehjelp AS will hold the payment until the complaint is settled between the parties.

A friend wants to work with me. How can we do this?
The terms and conditions in Vaskehjelp, and insurance agreement with IF dictates that it is only the owner of the organization number that can perform the assignments in the app. If you have a friend that is interested in working as a cleaner via Vaskehjelp, please refer them to the instruction video under «Become a cleaner» on our website. They can then open their own sole proprietorship and take jobs through the app.

Assignments outside the app
It is not allowed to agree on assignments with customers without the use of the app. If such cases are detected, it will cause your profile to be automatically deleted from the app and you will be held liable for any loss Vaskehjelp AS may be incurred. Every assignment between customer and cleaner where original contact was conveyed through the app will follow these terms.

I’m not receiving alerts about new assignments or messages from customers. How do I get these?
To receive notifications on your phone, you must allow the app to send these to you. Check your notification settings in the app by pressing «More», «Settings» and «Push».

A customer is trying to book me, but is unable to find my profile
This can be because of several reasons. Firstly, it is important that your calendar is available on the date/time the customer is trying to book you.

If the customer still can’t find you, and you have updated your availability, it is likely because of your work area. The customer could be outside your radius, so you will have to increase the size of your radius or move the marker to include the customer’s address.

I’m receiving an error message in the app
Please get in touch with out support department on 913 70 090 or support@vaskehjelp.no and we will assist you. Please send us a screenshot and a description of the problem if possible.

I’m not receiving SMS when trying to log in
Please ensure you only include numbers when you type in your phone number and no added space between numbers or after. Ensure the country code is correct.

If everything looks correct, please get in touch with our Support department if you don’t receive the SMS within a couple of minutes.

When will I receive payment for the assignments?
You will receive remuneration for your completed assignments every two weeks. Payment dates are the 1st and 15th of every month. Assignments completed between the 11th – 25th every month is paid on the 1st. Assignments completed between the 26th – 10th every month is paid on the 15th. If the payment date lands on a weekend or bank holiday, you will receive the remuneration on the next workday.

What is my hourly rate?
All cleaners who work through the app are self-employed and set their own hourly rate. You cannot set an hourly rate lower than the minimum wage for the cleaning industry.

You can find an overview of your payments and payment dates under the «economy page» in the app.

How do I pay VAT?
As a cleaner in the app VAT is paid from the first NOK earned. VAT is included in the price customer pays and is paid by Vaskehjelp. You do not have to pay VAT yourself.

How do I pay tax on the remuneration I receive?
One pays taxes in advance, and you will receive quarterly invoices based on an estimate you have given to the tax office (skatteetaten) which must be paid within the due date.

We encourage every cleaner to pay attention to the guidelines of the tax office. Please get in touch with them and estimate your income to see how much you will need to pay every quarter.

How do I submit my tax return when I receive payments from Vaskehjelp?
All cleaners will yearly receive a specific participant’s task that illustrates how much remuneration they received from Vaskehjelp the year before, and this amount must be added to the tax return. We will also send you an instruction video which outlines in detail which form you need to use, and how to add this to your tax return.

Must I send invoices to my customers?
No. All transactions are recorded by Vaskehjelp AS. The total price is reserved on the customer’s payment card and will be withdrawn when you register the assignment as completed.

Privacy
Personal data will be treated according to the Personal Data Act. By accepting the terms of the app, you simultaneously give consent that your personal data can be used as laid down in the Personal Dara Act Chapter ll.

Insurance
All assignments that are carried out via Vaskehelp is insured via IF. Read more about the terms under «INSURANCE».

Should I have my own insurance on top of the one I have through Vaskehjelp?
If you only take jobs through Vaskehjelp it is not necessary to have further insurance. Read more under «Insurance» and «Cleaner» to have a closer look at what it entails.